How the Tayo connection works
Your property managers use Tayo to hand you work. You use TAYO.pro to organise and carry it out. Once the two are connected, your Tayo clients and projects show up here on their own.
Connecting
Section titled “Connecting”From Settings → Integrations, Tayo card:
- same e-mail address on both sides: Quick Connect, one click;
- different address: Custom Connect, with the address the property managers use for you on Tayo.
TAYO.pro then retrieves the clients and the active projects of that address, then everything the property managers add or change there. The history from before the connection is not imported.
Step by step: Connect TAYO.pro to Tayo.
Import in progress or failed
Section titled “Import in progress or failed”While an import runs, a banner at the top of the Projects page tells every member that your work and clients are arriving, with the progress once it is known: a project not there yet is not lost. Admins also see an indicator on Settings and on Integrations. On the banner, View opens the Tayo card.
If the import fails, admins see it wherever they are in the app: a red ! on Settings and on Integrations, and a banner at the top of the Projects page. Its Fix button opens Settings → Integrations: on the Tayo card, Re-Sync Data starts the import again.
Banners and indicators go away by themselves as soon as the import is over or started again.
Several Tayo accounts?
Section titled “Several Tayo accounts?”That happens in two different situations.
Several companies, each with its UID number
Section titled “Several companies, each with its UID number”A TAYO.pro account is one company and its UID. You can choose:
- one TAYO.pro account per company, each connected to its own Tayo accounts;
- a single TAYO.pro account in the parent company’s name, bringing all their Tayo accounts together, as below. The branches’ UIDs will later be attachable to your identity, for the property managers’ information.
One company, known under several addresses
Section titled “One company, known under several addresses”A property manager created an account for you with another address, an old address is still around: bring everything onto the connected account.
| With the Plus plan (coming soon) | Without the Plus plan | |
|---|---|---|
| What you do | enter the address and open an e-mail | write to each property manager’s support |
| Property managers to contact | none | all of them, one by one |
| Delay | about an hour | each property manager’s |
| How to | With the Plus plan | Without the Plus plan |
Tayo’s notifications
Section titled “Tayo’s notifications”Once connected, TAYO.pro is what notifies you, as set in Settings → Notifications.
- Until 1 November 2026, Tayo still sends its own. To turn them off now: Tayo card’s menu, Deactivate Tayo notifications, then untick “TAYO.pro supplier notification”. The setting covers every property manager.
- From 2 November 2026, Tayo turns them off by itself for every address connected to TAYO.pro, main or linked. Nothing to do.
Opening a work order from Tayo
Section titled “Opening a work order from Tayo”A link from Tayo opens the same work order in TAYO.pro: it is looked up by its number, the property manager it belongs to is shown, then the work order opens. If you are not signed in, TAYO.pro asks you to sign in and then carries on to where the link was going.
If the work order can’t be found, TAYO.pro lists what to check: the number, the e-mail your account is connected to Tayo with, the connected property managers, archived work orders — which are not imported — and the account you are signed in with.
Frequently asked questions
Section titled “Frequently asked questions”I do not see all my clients or projects
Section titled “I do not see all my clients or projects”A property manager knows you under another address: bring your accounts together, see above. Or the projects are no longer active: the history is not imported.
I receive e-mails twice
Section titled “I receive e-mails twice”Those are Tayo’s notifications, until 1 November: see above.
I do not know my UID number
Section titled “I do not know my UID number”It is in the official Swiss register.