Support

The API add-on is supplied as is. It is not sold with hand-holding: what is included is narrow and precisely defined, and everything else has a price you know in advance.

What is included

Correcting bugs. A bug is behaviour of the API that departs from the reference for the version you call. For example:

a field the reference documents that is missing from the response;
a documented error code that is not returned in the case described;
a webhook whose payload does not match the published schema.

Behaviour that matches the reference is not a bug, even if it surprises you. That is what makes the line testable rather than arguable: the reference decides.

We fix reported bugs, with no commitment as to time — the API is provided without a service level agreement (section 4 of the API terms of use).

What is charged

Any other form of assistance:

help implementing your integration;
reviewing your code or your requests;
diagnosing a problem whose cause is on your side or a third party’s;
a question the documentation already answers;
custom development.

The rate is:

200 CHF excl. VAT per started hour

We tell you before starting that the work is chargeable, and at what rate. No hour is started without your agreement.

What is never charged

Commercial exchanges are not support:

asking for a raised usage limit — see Usage limits;
changing your subscription or the API add-on;
reporting a bug.

Reaching us

Use Contact us in the application. To report a bug, give the endpoint you called, the time of the call and, if you can, the key mode (live or test), what the reference says and what you got. A complete report is fixed faster than one we have to reconstruct.